"Kairos' knowledge of the business, decision-making ability, dedication, commitment to excellence, and strong leadership were the major contributors to a tremendously successful implementation of an extremely large ($25 million) project."

Director, IT Workstation Services Consumer Goods Company

Healthcare: Case Study


Client:

A leading global hospital products company, with annual sales of $2 billion and 14,000 employees

Challenge:

The client’s EDI team lacked effective processes to meet federal regulations and support the company’s aggressive international sales objectives.

Resolution:

Kairos developed a full-scale, streamlined Process
Improvement Plan, by:
  • Defining and documenting processes and workflows
  • Creating a comprehensive procedural manual
  • Identifying specific roles and responsibilities
  • Creating service-level agreements (SLAs) for internal customers
  • Implementing metrics to track the EDI team’s ongoing progress and performance

Results:

Brought the EDI team to Sarbanes-Oxley compliance.
Increased the internal customer base by 40% in the first 3 months.
Expanded support to a worldwide customer base while reducing staff by 20%.