"Kairos' knowledge of the business, decision-making ability, dedication, commitment to excellence, and strong leadership were the major contributors to a tremendously successful implementation of an extremely large ($25 million) project."

Director, IT Workstation Services Consumer Goods Company

City & State Agencies: Case Study

Client:

One of the country’s largest water reclamation agencies, responsible for safeguarding the health of millions.

Challenge:

Faced with pressure to justify its spending to all stakeholders, the IT group needed a full analysis of its $11 million budget and a comparison against industry standards.

Resolution:

Kairos identified business requirements and built a case for appropriate spending after:

• Compiling expenses of 64 staff members and five IT areas
• Calculating the cost of services of the prior 3 years
• Conducting process reviews and interviewing internal customers
• dentifying industry peers and researching their IT budgets
• Creating a 3-year expense forecast

Results:

Creating a 3-year expense forecast.
Improved service to internal customers.
Enhanced business integration.
Identified opportunities to realize greater ROI for SAP and thin-client implementation.

“Your independent analysis of our internal organization and our impact on our customers has much value. The external comparison with similar organizations provides the insight we were hoping to acquire.”
Director of Information Technology –Water Reclamation District of Greater Chicago