Workflow Analysis
Client:
The internal service center of an internationally acclaimed university charged with the responsibility of administering human resources policy, as well as transaction processing (e.g. hire requests, separations, payroll) across multiple departments.
Challenge:
The client was experiencing decreased efficiency and effectiveness due to poorly designed workflows and lack of operational objectives. Deficiencies in administration, technical systems and management were effecting day-to-day operations resulting in missed payroll transactions, backlogged HR requests, poor public perception and internal communication issues.
